OUR GOAL OF OUR ONLINE STORE is to provide you with products that make it easy to put together a great party or event! We have a safe and secure shopping environment. PRIVACY POLICY We value your privacy, we never share your information or sell infomation to 3rd Parties. We are PCI compliant, we do not store or keep copies of your card information once your card has been processed, we do not share that information with 3rd parties.
PAYMENT & SHIPPING POLICY
When you place an order with us, it is not final until credit card information has been verified, then we process the order and ship it, usually within 2 business days except during busy seasons then it can be up to 5 business days. Shipping is done Monday- Friday during regular business hours. Our products ship from different wharehouses in the US, so sometimes your order will be in more than 1 box, but shipping cost is all inclusive. Our standard shipping method is USPS Priority Mail or UPS Ground. We ship to the 48 states
Sometimes we have Special Offers like Free Shipping on select items or free shipping promos, we reserve the right to choose the shipping method. We always send email confirmation when your order is shipped. In the case of back ordered stock, we always notify you when this happens and will send email notification when the back order ships. If you have any questions concerning our shipping policy that is not stated here, email us at info@fireflygn.com or call us during regular business hours, Mon-Fri 9-6 we will happy to assist you.
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NEED HELP? Do you have questions or comments? Can't find something you really want? Please use the Contact Us Page or give us a call during our business hours, we will be glad to assist you, our goal is to make you a GLOWING success! SERVICES WE PROVIDE:
PLANNING A BIG EVENT, WEDDING OR FUNDRAISER? Give us a call, we offer special discounts on larger quantities of products (i.e. bulk paper prodcuts, flameless candles, glow products, light up party supplies) and can help you put it all together, so you can be a GLOWING success!
SPECIAL ORDER AND BULK PRODUCT INFORMATION: We can Special Order bulk of most of the items here on our site. To place a bulk order call us at (214)226-6590 Mon-Fri 9-6CST or email us at contactus@ fireflygn.com with "Bulk Order Inquiry" in the subject. We will give you a quote and process your order over the phone. All Special Order Products are prepaid and may take 2 weeks to recieve, so please order early to ensure you have them before your party or event. We always send an email noitfication when your order has shipped. FREQUENTLY ASKED QUESTIONS:
What are Glow Products and are they safe? Glow products are made from non-toxic chemicals called "glow juice" that can lasts from 4-10 hours, (I have put glow in my freezer and it can continue to glow even after a week!) we buy only the premium glow products that will glow 8+ hours and can sit on the shelf for 2 years. I would like to recommend not buying glow for kids younger than 5, just because they might try to open it, or chew on it. Like I said, it is safe, but I think it's best for older kids and adults. The other thing I want to mention is in the case the "glow juice" comes out, it can stain your clothes and will light up whatever it lands on, so you need to clean the area as soon as possible, if it gets in your eyes, flush it with water, it will sting like soap. These are safe products, but if you misuse them, it can cause a problem. What are your Return Policies? You can see our return policy on the "Terms and Conditions" page located on the bottom of our web site. What is your Privacy Policy? We value your privacy, we never share your personal information or sell infomation to 3rd Parties. We are PCI compliant, we do not store or keep copies of your card information once your card has been processed, we do not share that information with 3rd parties.
Laura Farias
owner
Firefly Glow and Novelty
